Net A-Porter

Overall quality has really gone downhill. I suspect that like many such online designer sites, NaP has changed hands and in the process, it's all about quantity versus quality. The look of the...

I spent over $4k and had to return (sent within 4 days). No record of my order or return. On hold with chat and phone forever. This is not the way to treat customers who drop thousands of dollars...

I purchased a proenza bag exactly 7 days ago. It arrived yesterday. Upon seeing it had been marked down by 40%, I reached out to request a price adjustment--as clearly outlined in their...

SCAM This company is a total F*cking scam. They refused my return of a pair of shoes that were NEVER worn - I tried them on once, on a carpet, returned them the next day. They claim they were...

Shipping costs will not be refunded for complete returns. This was refused on enquiry. I have repeatedly pointed out that this is not in accordance with applicable law. Nevertheless, Net-A-Porter...