I bought two of their DL1200 locks and one failed during the warranty period. Tech support verified that it was a warrantied failure and assigned case number 553696. However, I've been unable to...
David S.
8/12/2023
(4)
I bought two of their DL1200 locks and one failed during the warranty period. Tech support verified that it was a warrantied failure and assigned case number 553696. However, I've been unable to...
needed some info on an alarm that was beeping. The phone call was transferred to 10 different voicemails, no one had a clue. I ended up cutting the power and fixing the issue myself. Napco is...
Stay away from Napco. My system was installed 5 years ago. They force you to use installers for everything and installer either wont call you back or want you to buy a whole new system. They want...
Total lack of customer service. I called to get information on a key pad and was told "we are not qualified to answer questions". WHAT? They told me unless I was a qualified tech. they would not...
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