Music & Arts

Everyone in the store is great. Very helpful and knowledgeable. Customer service is hit or miss. Get told different things depending on who answers. Deal directly with the store.

Poor quality instruments. Condescending attitude. Never get in touch within the return window. Then they say it's too late and we should have returned within a certain time frame. Rude.

They cancelled our lesson an hour before the class but have a "policy" not to give refunds. Meanwhile if we don't cancel 24 hours in advance we get charged in full, even if the child had...

I dropped off an instrument for some maintenance on June 10th. I was told that I can pre approve a dollar amount based on their average repair cost for the instrument in question. I agreed to the...