Merchants Insurance Group

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250 Main St
Buffalo, NY 14202
Since 1918, Merchants Insurance Group has provided quality property and casualty insurance protection to businesses and individuals in market segments with identifiable risk characteristics in the Northeastern, Mid-Atlantic and Midwestern United States. Merchants offers policies covering various business assets, commercial and personal automobiles, contractors and homeowners. The company has offices in Buffalo, Albany and Hauppauge, N.Y., Manchester, N.H., Moorestown, N.J., and Columbus, Ohio. The company s products are also sold through a network of more than 500 independent insurance agents, typically located in small- to medium-sized cities, as well as suburban and rural communities. Merchants typically targets agencies that have between $3 and $15 million in total agency volume.

Reviews

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1.03 reviews
Jeff F.
4/2/2025

As a licensed insurance agent in the business for 29 years, I will advise to avoid this company as their claim service is terrible. People tend to focus on the premium cost but need to remember...

Tina W.
2/16/2024

Horrible, no disgusting Customer Service! They are not only NOT helpful, they are absolutely rude and condescending! I am appalled at the way 2 seperate representatives on two different issues...

Natalie C.
8/29/2011

Merchant Insurance Group's Automative Billing System is faulty and their customer service representatives do not contact you after you request them to do so. They are also extremely unprofessional...

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