Excellent customer service. Mark Cox and team are just wonderful. After looking online at Warby Parker and other locations such as DiNoppoli, wound up picking LensCrafters at the mall - and...
LensCrafters
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Reviews
Honestly, it was an overall "ok" experience. I think they try their best anyway. Our final pickup of glasses was an in/out. I had my "nose" thingys adjusted (Ray Ban clubmasters) and it was fine....
Terrible customer service. I spoke with someone on the phone and stopped by within 10 min to pick up a set of contacts. They told me to sit and they'd be right with me. I watch as new customers...
I visited today at the Crossgates location in Albany, NY as I am in urgent need of new glasses. I explained to the sales person that I need larger frames. Her response was basically that I should...
It took over a month for my mom to get a callback. She was lied to and said her prescription was lost when in fact it was just discontinued. They could have fixed it with a simple call and not...





