Hertz Rent A Car

Great group to do business with in Irondequoit. They are always professional and very nice! The cars are great, they are always on time, and their rates are good. What more could you ask for.

Grossly understaffed. Long/endless line to pick up a reserved and paid for rental. Not worth any savings. Other rental company's counters appeared quick and efficient. They also didn't seem to...

Ridiculous experience at the Rochester, NY airport. Waited in line longer than our flight took ( over one hour). One person checking in regular clients (ant least 25 people in line) and one for...

Extremely slow service, very understaffed, and the staff who are there don't care and have no clue what they are doing. It would be faster to walk down the street, buy a car, and drive it off the...

they do not answer the phone at all !!!!!!!! i have been calling alllll morning and no one even picks up for assistance, and as a costomer i have spent over $1000 on their rental cars and at...