Erie County Mental Health Department
The Erie County Department of Social Services has relocated its HEAP and Emergency Services Offices to a new, larger facility at 460 Main Street in Buffalo, addressing previous overcrowding and inefficiencies. This move aims to enhance service delivery for over 90,000 households seeking assistance with heating, shelter, and other emergency needs annually.
The newly remodeled space features a modern client reception area, private cubicles for consultations, and dedicated facilities for nursing mothers, significantly improving the experience for both clients and staff. The department is committed to ongoing improvements in its facilities as part of its strategic plan to provide a more secure and welcoming environment for public benefit access.
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