Custom Carpet Centers

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5085 Transit Rd
Buffalo, NY 14221
+1 (716) 650-4222
http://customcarpetcenters.com

Custom Carpet Centers, established in 1965 in Orchard Park, NY, has evolved into Western New York's premier floorcovering dealer, offering a vast selection of high-quality soft and hard surface flooring options. With a commitment to customer service and a diverse array of products ranging from carpets and area rugs to hardwood and luxury vinyl tile, the company caters to a wide variety of styles and preferences.

Known for its dedication to excellence, Custom Carpet Centers has serviced both residential and commercial clients, expanding to five full-service locations while also providing shop-at-home services throughout the region. The company prides itself on stocking trusted brands and the ability to deliver comprehensive flooring solutions that meet every need.

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2.510 reviews
Photo of Stephanie W.
Stephanie W.
4/28/2022

We have worked with Kathy, at Custom Carpet in the EastGate Plaza, Williamsville, NY. She goes out of her way to help the customer find just the right carpet. She is very knowledgeable. She even...

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Quinn Y.
8/16/2024

I had a very bad experience with this company and have filed a complaint with BBB and am considering a lawsuit. I will add more details once I have more time. Absolutely not trustworthy and...

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Jean O.
2/13/2024

Do NOT give this company your business. I reached out to Cliff the installation manager to report some damage during the tear down on my bathroom floor. He was rude, refusing to help me and...

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Karen M.
10/29/2020

What can they do to improve, you ask. Well, stop following us around. For one. Trust that if a customer wants or needs assistance, they will find you. It isn't that big of a place. Plus,...

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Nathan H.
3/23/2022

Beware Beware Beware - (UPDATE) Now the owners involved in covering up the mess - this couldn't get any more bizarre -- and yes she was yelling at me - also [had another carpet company come out...

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"The most frustrating and unprofessional treatment I have ever had the displeasure of dealing with. From start to finish it never got any better. If you want to be taken advantage of and treated as..."
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