Citizens

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2200 Penfield Rd
Penfield, NY 14526
+1 (585) 377-2330
https://locations.citizensbank.com
At Citizens, we are here to help you bank better. So, if you have a question about buying a house, paying for college, saving for retirement, taking on debt in a smart way or any other query about money, don’t keep it to yourself. We have approximately 1,100 Citizens branches in 15 states and around 3,100 ATMs. In addition, our customers stay connected with us online, through our award-winning mobile app and via our customer contact center. Member FDIC. Equal Housing Lender.
Click to Learn about One Deposit Checking!

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Reviews

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3.03 reviews
Photo of Julia R.
Julia R.
11/5/2025

The bank was really empty when I got in there & there was no other customers except for the person at the drive-through. There's only one person at the counter and they were helping the person at...

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David C.
4/15/2025

From the tellers to the branch manager to the investment advisors, the folks here are very friendly, personable, and helpful. I've rarely, if ever, had a problem. I particularly like that they...

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Hannah L.
3/16/2019

Very bad customer service, I have recently closed my account due to continued frustrations and will never bank with them again. I first set up the account as a young teenager working a minimum...

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