Kate M.
4/6/2021
Great Service! They use my name every time I walk in, feels good that they know me! Even during Covid when I wasn't as in as often, they still remembered me!
Citizens
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1516 Western Ave
Albany, NY 12203
At Citizens, we are here to help you bank better. So, if you have a question about buying a house, paying for college, saving for retirement, taking on debt in a smart way or any other query about money, don’t keep it to yourself. We have approximately 1,100 Citizens branches in 15 states and around 3,100 ATMs. In addition, our customers stay connected with us online, through our award-winning mobile app and via our customer contact center. Member FDIC. Equal Housing Lender.
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Reviews
2.04 reviewsD W.
9/9/2025
Citizens Bank new bill pay is a disaster. First you couldn't access bill pay for a week while they updated their bill pay, ridiculous. The new bill pay is complicated and confusing. The...
Chris V.
6/18/2019
I'll try to keep it to the short, less emotional version... I applied for 6 refinance mortgages for my investment properties last May. The local loan officer only had paperwork ready for 4 of...
R A.
4/22/2020
The staff at this branch is inept. If their ability is a reflection of how the rest of the bank is trained to work with clients during a crisis then senior management should be replaced.
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