PetSmart

finally became tired of trying to make an account on their site...too many hoops to jump through and ending up back at the begaining . one would think I was taking the dog in for major surgery...

Issue#1: I waited over 15 minutes for someone to answer my buzzer at the front desk. Issue#2: it to to 45 minutes to drop off my dog Issue #3: the groomer was obviously sick. She told me she...

Incompetent/I don't care about the customer staff! Your web site said you take walk in's for nail trimming. The "800 appointment desk" said you were available to do this until 4 pm. I got there...

Took my cat on a scheduled appointment. As soon as the groomer came to the door, she was rude and continued as we walked to the pet area, she continued unprofessionally, rudely telling me to take...

Paid $185 for them to shave my dog - ears and all. I will admit that her legs were tangled but NOT matted (she has tight curly hair on her legs). I have ALWAYS been able to brush her out and have...