The Office

Kathy Santo Dog Training, located in Waldwick, New Jersey, is a leading dog training facility headed by Kathy Santo, an acclaimed AKC Master Trainer and published author. With over 30 years of experience, the center offers a range of programs including obedience training, specialty classes, and private training tailored to meet the needs of dogs of various skill levels. The facility emphasizes real-life dog training for practical results, providing customizable options such as boarding and training programs, as well as a unique Academy that integrates play with training. Committed to educating dog owners, Kathy Santo Dog Training also features workshops, online courses, and a podcast to share expert training tips and techniques. Generated from the website

Frequently Asked Questions.01. The orderWhen do I receive my order?When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.I now see the longer delivery time of (a part of) my order. How can I cancel it?If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.When will I receive the invoice for my order?When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.02. ShipmentWhen do I receive my order?When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.I now see the longer delivery time of (a part of) my order. How can I cancel it?If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.When will I receive the invoice for my order?When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.03. The orderWhen do I receive my order?When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.I now see the longer delivery time of (a part of) my order. How can I cancel it?If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.When will I receive the invoice for my order?When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.04. Returns, exchanges and complaintsWhen do I receive my order?When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.I now see the longer delivery time of (a part of) my order. How can I cancel it?If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. T...