Really disappointed in SmartStop. The facility has declined since I first rented a unit. Carts are never returned, staff isn't the nicest and the units are not air controlled. I came in on a hot...
Lindsey H.
6/25/2020
(4)
Really disappointed in SmartStop. The facility has declined since I first rented a unit. Carts are never returned, staff isn't the nicest and the units are not air controlled. I came in on a hot...
I filled my car with my stuff to put it in storage, and they were closed for meeting with no prior notice. Customer service said I would have to call the local facility to be reimbursed for they day.
Their system randomly deleted my debit card which apparently is a common bug in their billing system. Despite that, they charged me late fees and threatened to auction off my unit, claiming I...
Staff is nice. Brittney is super helpful and friendly. The facility could be cleaner but hey it's s storage facility. Open the two doors so that people don't have to squeeze that large cart...