Pointel Solutions

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1941 Oak Tree Rd Ste 104
Edison, NJ 08820
+1 (732) 744-0440
http://www.pointelsolutions.com

Pointel Solutions, based in Edison, NJ, specializes in improving customer experience by providing world-class contact center solutions, including Genesys implementation, voice self-service, and customer relationship management (CRM) analytics. Trusted by over 200 companies, Pointel focuses on enhancing customer satisfaction, retention, and revenue through innovative omni-channel contact center solutions.

The company offers a range of services such as configuration management, dynamic contact center management, and custom integrations with platforms like Salesforce and ServiceNow. With a strong emphasis on analytics and operational efficiency, Pointel's solutions empower businesses to streamline their processes and improve overall customer interactions.

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