Philly Pretzel Factory

I got a bucket and mustard. Was unsure of what to expect. Lots of salt. The pretzels themselves felt stale and tough. Is that the intention or did I get a bum bucket?

We stopped by Philly Pretzel Factory and ordered a pretzel dog and a mini pretzel to go. Both were pretty solid, the pretzels we got were fresh, hot, and straight from the oven, which was a nice...

I ordered a tray an hour before a party - 11 AM and prepaid for said tray. I arrived at 11:10 to pickup my order. It was not ready. Figured it would be a minute. I got my pretzels at 11:45 AM...

On two different occasions, I ordered party trays and received terrible service. The first time, I ordered approximately 2 or more weeks in advance online. When I arrived to pick up my order,...

I stopped by to see the store hours and the person working came out to let me know she would have pretzels ready in 15 minutes, the store didn't open for another 1.5 hours. I came back 20 minutes...