Metaoption
MetaCaseDesk is a specialized HelpDesk ticketing and case management solution designed for organizations utilizing Microsoft SharePoint 2010 and 2013, as well as those who prefer cloud options through MetaOption. The platform offers a customizable dashboard, intuitive web portals for both support users and customers, and robust features that streamline ticket management while ensuring data security and compliance.
With capabilities such as SLA configuration, email ticket creation, and advanced filtering options, MetaCaseDesk enhances operational efficiency by providing transparent tracking and reporting tools. Its flexible authentication modes and the ability to create custom fields allow businesses to tailor the solution to their specific needs, ultimately improving both employee satisfaction and customer service outcomes.
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