Carlos Duran - State Farm Insurance Agent

This review was long overdue. First of all I have been a loyal customer since 1998. Auto, homeowners. I had a flood a few years back. I can't say how impressed I was with Carlos Duran . I was away...

Mr. Duran's agency is pretty hopeless. Three times I have asked them to explain one component of the pricing of an auto policy and every time they did not know the answer, promised to get back to...

Terrible customer service. I needed to switch my insurance to non owners insurance. Apparently only 1 person in office can process but she never returns phone calls I've been calling for past...

My family and I were customers of this office before Carlos took over and we were very happy with Debbie. Carlos is never available and has hired a staff of extremely rude and incompetent agents;...