Virgin Atlantic

Let's average this rating out a bit. With regard to the top review, first class is obviously going to be nice, that's what you pay for. (Although Virgin's 747 ancient Upper Class actually lags...

Worst customer service I've ever experienced. Luggage was broken into and items stolen on flight from South Africa to London. They are declining my claim for unfounded reasons.I've provided...

Horrible service they absolutely charge for every little thing you pay for wifi, and it disconnects you halfway through the flight. The flight attendant can't even help you when that happens

Worst flight ever experienced. 3 hr delay from LV to London due to plane not ready (was at airport overnight so no excuse) and then engines did not start so after sitting on tarmac in 110 heat...