Literally on hold for over 2 hours and still nothing. And the one time I did get someone, I get disconnected and have to start over again. If I could give them 0 stars I would. Absolutely...
Nelnet Inc.
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Terrible provider who's customer service department is intermittently available. The site needs updating and it never remembers the device I used despite asking it to remember the device for at...
i have to wait at least 15 minutes and now they have all these announcements you have to hear. The rep hung up on me cause he didn't like my question. I had to call again. There is no consequences...
The worst what a horror experience. Pre-covid my mom thought she paid off the school loans with Great Lakes as to so called and didn't find an account with my name . Fast forward to today I look...
I was transferred from GreatLakes when they closed, and it's been an absolute nightmare. It has seriously disrupted my life because they don't have the documents I need from Great Lakes, which are...
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