Susan at Country Club Plaza took time out of a busy Saturday to help me with a simple watch repair. The quick turnaround and friendly service was much appreciated. Her service is an example of why...

I have been an customer of Tivol's for many years because their customer service has always been extremely professional and caring...I recently wanted to purchase an eternity ring...Susan Cavitt...

I called Tivol to ask whether they'd service a watch in my collection. The person on the phone said they would. I told her it was a brand they don't sell and that I purchased it from a different...

Susan helped me size my watch today and did a fantastic job. She was quick to help and friendly. Thanks Susan!

Talked them on on the phone about a Rolex watch cleaning and refurbish. Quoted base price and timing. Went in the next day and was told higher base price and at least 12 weeks instead of the...