Smg

Service Management Group (SMG) is a leading provider of Unified Experience Management solutions, focusing on enhancing brand, customer, and employee experiences through data-driven insights. Utilizing their AI-native platform, Ignite, SMG empowers companies to gather real-time feedback and transform it into actionable strategies that drive continuous improvement and business growth.

With a client-centric approach, SMG collaborates with businesses across various industries, including retail, hospitality, and consumer services, to co-create and optimize experiences from the initial design phase onward. Their expertise in experience management helps brands avoid common pitfalls by ensuring that customer and employee feedback informs every decision made throughout the journey.

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