Thrifty Car Rental

My main complaint about this place is that they don't staff appropriately. Their site states they open at time x, but no one was there. Around 30 minutes later someone rolled in and I was able...

One person working with 25 - 30 people waiting in line to rent cars. No "Blue Chip" line as promised. Why advertise an "upgrade" if it means nothing? No more Thrifty for me, thanks.

We paid in advance for a compact SUV rental car for $385. When we went to pick it up they did not have any compact SUV's and told us to pick a any car for a different section. We asked if it would...

3/25/24 - I went to pick up my car and was told I was being "upgraded" to a "premium" vehicle. This "premium" vehicle did not have any premium features (basic vehicle, no heated seats or steering...

Customer service was absolutely horrible. When we picked up the car it smelled like smoke despite being told about their impeccable cleaning/sanitizing procedures. There was damage on the...