
I live in Minneapolis, but when I need to have any work done on jewelry that I own or need to have an opinion on a jewelry related question.....I travel to Shakopee to have Duane at Real Gem...
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I live in Minneapolis, but when I need to have any work done on jewelry that I own or need to have an opinion on a jewelry related question.....I travel to Shakopee to have Duane at Real Gem...
Very poor communication. Quality of work, questionable. I requested custom work; two rings were asked to be soldered together. After questioning the work, because jeweler had not reshaped the out...
I visited the store to have 2 watches repaired (replacing 1 band and 1 battery). The owner was rude and condescending and accused me of doing things I did not do. When I tried to explain what...
Real gem botched my wedding ring. After sending it to their "goldsmith of 40 years experience" MULTIPLE times, having it for nearly a month, multiple visits to the shop, 3 jewelers (Beth, Ginger...
I asked for two rings to be soldered (likely not correct term) together. That was done. unfortunately I did not ask for the distorted ring to be reshaped before the join, my mistake. Cost $300
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