Gross Consulting

E.G. Insight, based in Saint Paul, MN, is a specialized consulting firm that focuses on enhancing customer experience through a variety of research methodologies, including surveys, focus groups, and employee interviews. With over 31 years of experience and a global reach, they help organizations uncover growth opportunities and improve customer retention by effectively capturing the voice of the customer. The firm's approach emphasizes the importance of listening to customers and utilizing their feedback to drive actionable insights rather than relying solely on quantitative metrics. E.G. Insight believes in creating meaningful interactions that strengthen business relationships, enabling companies to navigate challenges such as mergers and acquisitions while fostering loyalty among key customers. Generated from the website