GMC of Rochester

UPDATE (3/2/23) The manager from the dealership contacted me by phone. He was very apologetic and informed me that the "finance person" we dealt with is no longer an employee. He personally...

Poor customer service experience at Rochester Buick GMC. We received a paper quote for a used vehicle on Friday afternoon. Quote had both the salesman John and manager Isaac's name on it. When I...

Very terrible Maintenace dept. Experiecning long delays and false time lines. and blanket lies in what's being worked on.

The actual people were kind. It is the procedures and processes that are concerning to me. Multiple instances of dishonest sales based solely on me being a female and thinking my automobile logic...

List is long... communication is terrible. I was interested in a vehicle but they turned me off when they told me they had to fix some things, and the sales person didn't really know what they...