Robbie F.
12/31/2020
They have really nice jewelry and a warranty where they check your jewelry's settings for loose diamonds every six months. It is a nice service to be able to purchase online and pick up in the...
Zales Jewelers
$$$$
Closed
(11)
27492 Novi Rd
Novi, MI 48377
Zales Jewelers in Novi, MI is a trusted fine jewelry retailer with over 85 years of experience, located on the upper level of Twelve Oaks Mall. They offer a wide selection of gold, silver, diamond, and precious gemstone jewelry, including popular items like The Celebration Diamond and black and white diamond pieces.
Customers appreciate Zales' lenient return policy and services such as jewelry repair and cleaning for both store-bought items and personal pieces. Visit their store near Center Court and the elevator for a diverse range of rings, earrings, pendants, necklaces, bracelets, and watches.
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Reviews
2.011 reviewsIoana F.
9/11/2025
I bought a pair of earring online and have them delivered to the store. First time buyer from Zeles. The earrings are very nice I would give them 5 stars but the customer service was horrible. The...
Nik E.
12/2/2018
I wish I had read the reviews prior to visiting this location. Customer service is terrible. The one individual who attended to my repair needs was not friendly, no sense of humor, and not...
Cheri B.
12/12/2018
Normally I do not take the time to write a review but this is pretty bad. First my wedding ring lost its diamond stone twice and it resulted in a zales gift card. Ok I am good thinking I will just...
Aaron P.
8/24/2018
The customer service here is great! Had to come and buy a watch when we came to shop. There was a minor blemish on the watch, but they resolved the problem and o am loving my new Bulova!
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