UPS Customer Center

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615 Parkway Dr
West Branch, MI 48661
Visit UPS Customer Center in WEST BRANCH, a self-service location to drop off pre-packaged pre-labeled shipments, create a new shipment using a self-service kiosk, print mobile shipping labels, and utilize Hold for Pick Up services. Usually located on-site at UPS distribution or operation facilities.

Reviews

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1.06 reviews
Darcy L.
2/12/2025

UPS driver continues to deliver my packages at my pole barn. My pole barn is down by the road 300+ feet away. I can NOT see that a package has been delivered, therefore they sit in the snow and...

Randle S.
12/13/2021

Not possible to reach a human at the customer service phone number. Package was being loaded on the truck and drove around the route and unloaded back at the warehouse daily for a week. Turns out...

J P.
6/14/2021

I ordered a package from Amazon ($36.00). West Branch, Michigan UPS admitted they delivered to wrong house. Said they would pick up package and deliver over 10 days ago, still no package. I...

Tom T.
7/10/2020

Impossible to talk to a live human being via the customer support number. Kept getting nonsensical, nonresponsive, irrational responses from automated service -- e.g. your package was delivered...

S M.
9/10/2021

Waiting for a computer shipped via air 8 days ago. Evidently sat in a truck for 4 business days that they forgot to unload. Still waiting with the expectation of at least 3 more days. Can do my...

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