Bonnie C.
5/15/2025
Can't say enough about the great customer service! Niki is so knowledgeable, friendly and professional! We got a great deal, learned a lot about spas and can't wait to get started!
Pools Plus
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(39)
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5282 Plainfield Ave NE
Grand Rapids, MI 49525
Pools Plus, located in Grand Rapids, MI, has been a leading presence in the West Michigan swimming pool industry for over 60 years. The company prides itself on exceptional customer service, offering a range of services from custom pool designs to professional installation and maintenance, all backed by certified technicians.
As the oldest pool company in the area, Pools Plus is dedicated to quality and reliability, and has been recognized in Aqua Magazine's top 100 pool companies for five consecutive years. With a commitment to customer satisfaction, they also provide veteran discounts and labor warranties, ensuring their clients receive the best value in aquatic solutions.
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Reviews
3.039 reviewsDoug F.
6/27/2025
This business is a joke; Customer service is horrible. I placed an order June 18th that cost $149.99, they instantly took my credit card payment. I have called multiple times, sent several...
Sheena B.
8/23/2024
I will keep you posted they finally called me back to do the warranty work on our hot tub.
Tammy J.
6/21/2025
Think this is a horrible company. The one time I did get someone on the phone, it was a young girl that acted like she couldn't believe I was bothering her with questions and never had anyone call...
Molly H.
12/9/2024
We purchased our hot tub from Pools Plus. We had a small issue (some kind of vapor lock), but instead of an easy fix, PoolsPlus said our tub should be replaced. I believe that PoolsPlus...
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