I want to share a truly heartfelt experience I had at Kay Jewelers in Oakland Mall, Troy, Michigan. I went in with a very sentimental, albeit inexpensive bracelet that was very old and in need of...
Kay Jewelers
(7)
Kay Jewelers is a retail store specializing in fine jewelry and accessories, offering a wide selection of rings, necklaces, bracelets, and watches for various occasions.
With a focus on quality craftsmanship and customer service, Kay Jewelers aims to provide customers with a memorable shopping experience and help them find the perfect piece to celebrate life's special moments.
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Reviews

After 6 years, the chain to my diamond pendant necklace broke. Drop off went smoothly for repair, with warranty in tow. I asked that the break be repaired and as the chain had extended, the...

Purchased a 9000 dollar ring insured it Wore only on weekends (I actually purchased from Kay's lakeside ) had sized got it in May 2021 Had inspection 2times Then July diamond fell out The Oakland...
I have been with the manager Sarah for years, me and my husband followed her from when she worked at partridge creek. Recently was planning in upgrading my ring. Had a diamond ordered wasnt sure,...

Dropping of my wedding band (missing diamond) was no problem. Picking up was frustrating. I understand their limitations given COVID restrictions but perhaps "triaging" customers would be helpful....