Joyce Julius & Associates Inc

Second to None is a leading customer experience research and consulting firm based in Ann Arbor, MI. They specialize in providing a range of services including mystery shopping, compliance audits, customer feedback, employee engagement surveys, brand reputation monitoring, and customer experience consultation to various industries such as retail, ecommerce, restaurants, financial services, healthcare, and consumer products or services. With a dedicated team of experts, Second to None helps great brands enhance their business performance by delivering customized CX insights solutions that address their specific priorities. Their integrated CX reports, analytics, and insights provide valuable data and recommendations to turn consumers into loyal customers and improve overall brand experience.Generated from the website

Founded in 1988, DataStat is a group of survey methodologists and computer engineers and is located in Ann Arbor, Mich. Its services include surveying and sample designing, data collection, and analysis and complex reporting. Its central production components include mail production, Web surveying, analysis and reporting. These production systems are fully integrated through central sample control systems, as well as back-end database management. It assists its clients through complex sample construction, selection and appropriate combination of telephone, mail, Web and interactive voice response technologies. It builds own digital telephone switch and operates a commercial offset printing plant. It prints, assembles and finishes all components of mail survey projects.

CFI Group USA LLC, based in Ann Arbor, MI, specializes in customer experience analytics for both government and business sectors. Teaming up with the Federal Consulting Group, CFI Group offers the exclusive American Customer Satisfaction Index program tailored for government agencies. Their suite of measurement tools and expert researchers aim to enhance stakeholder understanding and response strategies. As a founding partner of the American Customer Satisfaction Index, CFI Group holds the sole license in the U.S. to implement ACSI methodology across federal and private sectors. Leveraging patented technology and a team of seasoned researchers, the company uncovers key operational drivers and the overall impact of customer experiences for businesses. Generated from the website content