Hertz

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(54)

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5500 44th St SE
Grand Rapids, MI 49512
Hertz. We're here to get you there. Experience our best fleet ever and award-winning speed, service and innovation from 10,000+ worldwide locations. .

Reviews

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2.554 reviews
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Brian P.
9/4/2025

Mediocre experience here. You must go to the desk to pick up keys even if you're a Hertz Gold member. When returning, you need to park the vehicle and then bring the keys inside to the desk. The...

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Terry E.
8/11/2025

Worst Hertz ever. I booked this car three weeks ago. I prepaid. I got a notification on my lock screen saying my car was in a stall. I walk out, no car. Counter guy tells me the app is wrong,...

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Aj G.
8/26/2025

Bad service and worse "membership" benefits. The one perk is that I'll inevitably be involved in a class action at some point with them. They promise points on rentals and they never appear,...

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Tom Q.
8/16/2025

Long wait upon arrival but the return was the issue. We were charged a $35 internal cleaning fee and the inside was spotless. The only thing we could think of was forgot a cup in the holder when...

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Patti K.
6/8/2024

Last week while visiting Michigan my daughter rented a car from Hertz. She noticed they charged her extra for insurance but didn't realize it because she had already paid insurance while booking....

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