Best Western Plus Grand Castle Inn & Suites Grand Rapids West

My boyfriend and I stayed for a weekend get away to Grand Rapids. It was only 15 minute drive to the city. The hotel actually seemed nicer for the price we paid. We had free WiFi & breakfast....

Excellent service, beautiful pool area. Especially like the area next to indoor pool to relax and sit in the sun.

The absolute worst customer service I have ever encountered in 30+ years of hotel stays. Rude, unaccommodating, arrogant, and ignorant.

Overall experience was great. Nice pool,very clean and the staff are very helpful and polite especially JoAnne at the front desk. Any issues she'll handle it for ya. Very nice hotel, with a great...

We decided at the last minute to stay here. The rooms were clean, the staff was friendly, and there were lots of choices for breakfast. The beds were comfortable. We did not visit the pool, but...