Autocom Inc

Autocom is a privately held Michigan company specializing in customer satisfaction index (CSI) improvement for new car dealers' sales and service since 1985. Operating out of a 6,000 square foot call center in Shelby Township, the company has successfully facilitated over 5 million customer contacts for automotive dealers across the United States.

With a focus exclusively on CSI customer follow-up calls, Autocom employs strategies to enhance survey responses from satisfied customers while identifying and addressing concerns from dissatisfied clients. The company provides monthly reporting on key performance areas, boasting a contact rate of nearly 70%, thereby enabling dealers to implement long-term process improvements.

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