Julia G.
10/2/2019
I first signed up for a Zipcar membership in Madison, WI, and generally had very positive experiences there. When I moved to Boston and had a look at all these reviews I was kind of dreading the...
Zipcar
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(454)
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Boston, MA 02109
Zipcar is a car-sharing service operating in 500 cities across North America and Europe, including major metropolitan areas like Boston, Chicago, and San Francisco. The company offers a convenient and cost-effective alternative to car ownership by providing instant access to vehicles that can be booked by the hour or day, with gas, maintenance, and insurance included.
With a focus on simplicity and accessibility, Zipcar caters to individuals, businesses, and universities, allowing members to reserve cars directly from their smartphones. The service emphasizes savings and convenience, making it easier for users to navigate urban environments without the financial burden of owning a car.
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Reviews
2.0454 reviewsoren A.
9/1/2025
Worse customer service ever. Do not use!!! We arrived and the car was not there, they sent us walking for 30 minutes
Linda T.
9/22/2025
customer service is extremely bad. I got hung up twice and they did not answer my questions. they disregarded my concerns and double charged me with no real explanations. absolutely horrendous....
Chelsea M.
8/2/2025
They provided me with an unsafe car. Something felt very wrong with the car brakes, and the "maintenance required" light was on. I immediately returned the car and reported the problem. They...
Jacob G.
10/10/2025
the cars are fine but the have the worst website of any modern company and their customer service is even worse.
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