View Point

Brodeur Partners is a global public relations and communications agency with offices in Boston, New York, Washington D.C., and Phoenix. The agency specializes in creating innovative and bold communications campaigns that resonate in a distracted world, focusing on branding, marketing, public relations, and crisis management. With a commitment to research-driven relevance, Brodeur Partners explores various practice areas including B2B, healthcare, and technology, aiming to change minds and behaviors while helping clients maintain a competitive edge. Their team emphasizes storytelling and strategic creativity to elevate brands and connect emotionally with audiences. Generated from the website

Dalbar Inc., based in Marlborough, MA, specializes in enhancing customer experience within the financial services industry by offering a comprehensive range of contact center solutions. Their Service Quality Measurement program provides objective evaluations that enable firms to improve service delivery and achieve long-term business goals through informed data-driven insights. By employing industry-leading criteria, Dalbar conducts in-depth assessments of various customer interaction channels, including IVR, chat, and email. Their tailored solutions, including customized call center evaluations and gap analyses, help organizations optimize performance while adhering to regulatory standards, ultimately leading to higher customer satisfaction and recognition among leading service providers. Generated from the website