Our parents have been in Memory Care at The Reserve for almost 2 years. During that time they have received kindness and attentiveness from all levels of staff. From the administration to...
The Reserve at East Longmeadow
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My father lived at the Reserve for 3 days. 3 Days!!! On the third day he went to the emergency room. The next day he had a heart attack and died. The Reserve was paid 4,500 when he moved in. They...
Memory care unit is very understaffed. I never know what I am going to find when I visit. Although I complain about simple things that need to be doing he, it falls on deaf ears. My father is...
Very poor care. Always understaffed. Very expensive. Management and nursing is boldly rude and dismissive, does not return phone calls regarding issues with care, falls, missing clothes and poor...
My sisters and I moved our Mother into the Assisted Living Section of Brookdale (formerly Emeritus) in East Longmeadow, Massachusetts prior to her being diagnosed with dementia. Within five...







