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Chatham Partners is a leading market research and strategy consulting firm based in Waltham, MA. They specialize in providing actionable insights and data analytics to the world's top financial services firms, helping them accelerate client acquisition, retention, and growth. With a focus on the customer experience, Chatham offers a range of services tailored to the unique needs of their clients, including client experience research and custom research in areas such as product development and strategic planning. Combining deep local knowledge with global expertise, Chatham Partners is known for their disciplined research approach and highly collaborative environment. Their team of experts, including senior management, actively engage with clients to understand their objectives and deliver tailored solutions. As part of the NMG Consulting Group, Chatham Partners continues to expand their impact on the market and provide valuable insights to financial service organizations.Generated from the website

Dalbar Inc., based in Marlborough, MA, specializes in enhancing customer experience within the financial services industry by offering a comprehensive range of contact center solutions. Their Service Quality Measurement program provides objective evaluations that enable firms to improve service delivery and achieve long-term business goals through informed data-driven insights. By employing industry-leading criteria, Dalbar conducts in-depth assessments of various customer interaction channels, including IVR, chat, and email. Their tailored solutions, including customized call center evaluations and gap analyses, help organizations optimize performance while adhering to regulatory standards, ultimately leading to higher customer satisfaction and recognition among leading service providers. Generated from the website