N.E.T.R., Inc.

I first dealt with NETR a couple years ago when they were one of the City of Somerville's official partners on a heat pump (ductless mini split) installation campaign. We wanted to install a 1 or...

I have not hired them and k don't think you should either. It is hard to get a hold of them (staffing problem?). I can only imagine what I'd do in an emergency. When they don't pick up the...

In July 2023, NETR installed a $39,000 LG Whole House Heat Pump system in my home (3 indoor units, attic ductwork, outdoor unit, and a branch box). Since then, I've experienced numerous...

Ugh. So disappointing! I thought I found a good, reliable company for our heat pump. I actually used them for mini split cleaning in the spring and everything went well. However, last week I found...

This company has the worst customer service I've ever experienced. I called the emergency repair line and it still took 5 days to schedule. They were supposed to come between 10 and 3. I called...