National Quality Review

Founded in 1991 and based in Boston, National Quality Review conducts performance measurement, quality assessment, training, survey design and statistical reporting. The company employs more than 70 financial service professionals with backgrounds in load and no-load mutual funds, insurance and variable annuity operations. Its transaction and telephone service review processes combine various statistical models with client-specific software. NQR's statistical models produce findings with more than 95-percent confidence level. The company s analysis process focuses on regular improvement. It has in-house image processing platform, as well as microfilm capacity. NQR s range of services also include transaction processing review, shareholder correspondence, literature fulfillment, competitive comparisons, and customer satisfaction and mutual fund industry studies.