Massage Envy - Saugus

I am actually surprised by the poor reviews as well. I've been coming here for a while and everyone is super helpful and friendly and I never have a problem making an appointment or changing one...

Never got my massage review survey which is very odd- I always do. Overpriced. Front desk lady told me not to even tip! Justyne M is rude, judgmental and has awful bedside manner. I asked for a...

Impulsively purchased a six-month membership back in November and after a couple of lackluster massages, decided to try a facial. I showed up on-time for my appointment (which I booked in-person...

Purchased a GC for my daughter for 1 hour massage. When she went to redeem it, she was charged an additional $70. So a year later and the massage went up $70 dollars! Also the massage itself is...

Terrible, unethical, thieves! I bought my niece a gift certificate for facial and when she went to redeem she was told that there was no money on card! Imagine her and my embarrassment. I went...