Massachusetts Department of Revenue

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200 Arlington St
Chelsea, MA 02150

The Massachusetts Department of Revenue in Chelsea, MA is a government agency responsible for overseeing tax collection and enforcement within the state. It provides resources and services to assist individuals and businesses in meeting their tax obligations.

With a focus on promoting compliance and ensuring fair taxation, the department plays a crucial role in funding public services and programs throughout Massachusetts. Its mission is to uphold tax laws and regulations while serving as a resource for taxpayers seeking guidance and assistance.

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1.549 reviews
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Amanda P.
10/11/2019

I called a few times and got a couple people who were no help... called back & I was fortunate enough to have Nicole C. Answer the phone. She was patient, listened to my problem, very...

Stacy M.
8/18/2025

Bad customer service. I called today to ask for some help on how to make payments on the website and I got a condensing women on the phone and rude

Meg R.
4/11/2025

I had to call today because I did not receive a piece of correspondence and it was holding up my refund. From the first words out of their mouths the DOR representatives were rude and deliberately...

K W.
1/27/2025

Terrible. I told AJ that my medical hasn't been paid because is related to workers comp and there's an issue that Im currently addressing and he kept cutting off the conversation and repeating...

Carlos L.
3/25/2025

Just spoke with someone on the phone. As it was my first time dealing with PTI and having almost no knowledge of it I of course had several questions. Woman was extremely irritable and impatient....

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