Amna A.
11/20/2017
Return policy is insane. No refund Store credit only 25$ fee on canceled checks I recommend On line , more merciful customer service
Luggage Factory
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(7)
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370 Artisan Way
Somerville, MA 02145
Luggage Factory is a leading online retailer of luggage, carry-ons, backpacks, briefcases, and travel accessories. With over 100 years of experience in the luggage industry, they are known as The Travel Experts. Offering a wide selection of over 1000 unique brands and 80,000 unique pieces of travel gear, Luggage Factory is dedicated to providing best-in-class customer service, fast shipping, and low prices.
From their state-of-the-art distribution center in New Jersey, Luggage Factory keeps thousands of pieces of luggage in stock and ships them immediately to customers. With a rich history in manufacturing luggage in the USA, they have partnered with renowned brands and retailers, establishing themselves as a trusted name in the industry. Luggage Factory's commitment to quality and durability is evident through their selection of trustworthy brands that come with lifetime warranties and excellent coverage, ensuring that their luggage is made to last a lifetime.
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Reviews
1.07 reviews
Joe S.
9/16/2017
If you wanna learn how to run out of Business, learn from those two people in the store. A combination of rudeness, unhelpful and a bitchy attitude! Came here as I saw online that they are a...
Simo L.
7/6/2017
The store clerk asked us to leave and called security on me, my wife, my 13 months old son, my sister and my brother in law with the pretext that we can't go into the store with the stroller. I...
M.g. E.
4/23/2017
Super unfriendly Latin woman ! To busy with her smartphone to answer friendly questions !!! Very rude woman badmouthed me after I tell here that I see a luggage set online $400 cheaper. Never...
James L.
9/22/2019
Run away from this store! We purchased two bags, walked out and then decided they were too small for our needs. No returns ten minutes after our purchase! After calling the manager, he refused to...
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