D C.
11/3/2014
I am updating my review to say that I am very satisfied with the way that the Customer Service Department of Hanscom Federal Credit Union, addressed my issues. I hope that the management will act...
Hanscom Federal Credit Union
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Hanscom Air Force Base, MA 01731
Hanscom Federal Credit Union (HFCU) serves the financial needs of individuals associated with Hanscom Air Force Base and beyond, offering a variety of banking products including checking and savings accounts, vehicle loans, and mortgages. With a commitment to member support, HFCU also provides financial coaching and educational resources to help members navigate their financial journeys.
In addition to traditional banking services, HFCU emphasizes relationship banking, providing personalized assistance through certified financial coaches and dedicated advisors. The credit union is actively involved in the community, partnering with organizations such as Blue Star Families and hosting events to promote financial wellness and outreach.
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Reviews
2.016 reviewsPaul M.
10/4/2023
I have been a customer of HFCU for 4 years, but recently my debit card identity was used fraudulently by a third party, and I reported the transaction the very next day it happened (9?20?23). A...
Tyler B.
4/22/2024
Went with HFCU because they had a 100% heloc. Days before closing they told me I was only approved for 85% LTV and coincidentally that's all I was approved for. Since then I went with another bank...
Peter O.
7/26/2022
Impossible to contact them by phone! After calling daily and wait times over 35 mins it finally rang, and rang, and rang with no one answering! We are trying to cancel our account as they are...
Brian H.
10/17/2020
Had a poor experience working with the mortgage team here. I'm sure they're busy but follow up from the mortgage professional was non existent. Poor initial guidance. Had to hound them to lock...
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