Genesys (Bedford MA)
Genesys, based in Bedford, MA, specializes in AI-powered experience orchestration, offering comprehensive solutions for personalized customer interactions across various industries, including banking, healthcare, retail, and government. Their flagship product, Genesys Cloud CX, provides a scalable contact center platform that integrates intelligent automation and embedded AI to enhance customer and employee experiences.
Committed to continuous innovation, Genesys leverages an open platform and public APIs to ensure global availability and security, enabling businesses to connect with their customers seamlessly through multiple channels. With a focus on workforce engagement management, Genesys unlocks employee potential while delivering valuable insights and efficiencies in customer service operations.
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