Feedback Innovations

Feedback Innovations, based in Cambridge, MA, provides a powerful and cost-effective EMS patient satisfaction measurement system designed to help emergency medical service agencies quantify, report, and enhance patient satisfaction through accurate survey data. The company offers an automated HIPAA-secure setup that manages all aspects of survey distribution and analysis, enabling agencies to gain invaluable insights and drive quality improvements.

By offering tailored reports that reveal performance trends and patient feedback, Feedback Innovations assists organizations in distinguishing themselves in a competitive market while meeting accreditation requirements like CAAS and objectives of the Triple Aim initiative. They effectively integrate patient satisfaction data into continuous quality improvement processes, empowering clients to make informed decisions and elevate service excellence.

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