I got an email from Enterprise Rent-A-Car in West Springfield stating that "100% customer satisfaction is our priority and we strive to exceed our customer's expectations." Below was my response...
Enterprise Rent-A-Car
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Very disappointed with enterprise. Been renting from them for years. Today for some reason they need all kinds of verification. I never needed any of that before. Staff was not helpful at all....
I actually left my review after contacting corporate customer service about my experience. I was told the are manager would reach out to me within 48 hours. I still have not heard anything....
I have been an Enterprise costumer for 25 years, before I owned my first car. This was the worse customer experience I ever had. The Assistant Manager Ken was horrid. I was in a car accident on...
This location has horrible customer service. I called to see if they had a mid sized suv to get into for my insurance claim. When I arrived they tried to put me into a small Ford suv that was...




