Needed to review billing that Dentist said was rejected by DD. "Nina", the customer assistance rep. was awesome. The auto attendant that answers your call does not offer a human, but if you goof...
Delta Dental Plan of Massachusetts
(66)
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Also at this address
Reviews
Absolutely worthless customer service. You sit on hold for 45 min only to be transferred back to the automated service. Representatives REFUSE to do their jobs which makes it impossible for me to...
Worst customer service. I've been waiting 5 months for a claim check that was approved but still not mailed. I call every week and every week I'm told the check will be mailed in 30 days. It's...
This company is really good at misrepresenting itself. Each Agent has a different story, website is inconsistent. Feels like company is run by AI.
Their website portal and telephone customer service are the worst I have used. I have wasted hours trying to pay them.
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