It's the people that make the experience. I usually have amazing service from Citizens and have done business at several branches and with several departments. Occasionally you get an employee...
Citizens
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1084 Lexington St
Waltham, MA 02452
At Citizens, we are here to help you bank better. So, if you have a question about buying a house, paying for college, saving for retirement, taking on debt in a smart way or any other query about money, don’t keep it to yourself. We have approximately 1,100 Citizens branches in 15 states and around 3,100 ATMs. In addition, our customers stay connected with us online, through our award-winning mobile app and via our customer contact center. Member FDIC. Equal Housing Lender.
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Reviews
Iulia P.
7/4/2025
tom h.
7/7/2021
Citizen makes promises to lure new customers but does not pay off , their customer service is horrible never less than a 40 minute wait for an agent.
Nick F.
12/27/2021
Dina is so helpful and takes time to explain. She is warm, welcoming, and professional!
C L.
5/9/2019
This has been my primary bank for years. Nothing but good experiences! Helpful and friendly staff, never tried to be talked into any credit cards or promotions as other banks do.
Sam H.
12/11/2012
I come here to the actual bank when I need to deposit huge amounts of money and do not want to deal with the ATM at my school. Obviously, regardless of how much I have and how unsorted my...
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