Alan T.
7/29/2019
Really excellent customer service! They try hard and a big smile; very welcoming and I feel like I'm being taken care of. The manager of the Sudbury branch opened my account for me and always...
Citizens
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1776 Massachusetts Ave
Lexington, MA 02420
At Citizens, we are here to help you bank better. So, if you have a question about buying a house, paying for college, saving for retirement, taking on debt in a smart way or any other query about money, don’t keep it to yourself. We have approximately 1,100 Citizens branches in 15 states and around 3,100 ATMs. In addition, our customers stay connected with us online, through our award-winning mobile app and via our customer contact center. Member FDIC. Equal Housing Lender.
Also at this address
Reviews
1.511 reviewsDave X.
9/8/2025
Been a customer for over 20 years, however the online bill payment system is a disaster, they disable the online bill pay for long time, when the new system came out, it was a disaster and does...
CL D.
2/26/2023
Seems like not much has changed over the years at the Lexington branch. I have to agree with all the negative press. The 2023 recent widespread 'technical issue' causing duplicate credit entries...
Sara M.
11/17/2023
Worst customer service. I had just closed all my accounts at boa and wanted an actual teller to deposit the money because of the amount and they wouldn't do it. They were very rude. I'll find a...
Barbara M.
5/9/2019
I had five small-value checks sent to me by a local hospital, for $20 each (basically returning co-pays they shouldn't have charged me). I dropped by the Lexington branch, where I was told that --...
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