Citizens

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1355 Washington St
Boston, MA 02118
At Citizens South End branch, we are here to help you bank better. So, if you have a question about buying a house, paying for college, saving for retirement, taking on debt in a smart way or any other query about money, don’t keep it to yourself. We have approximately 1,100 Citizens branches in 15 states and around 3,100 ATMs. In addition, our customers stay connected with us online, through our award-winning mobile app and via our customer contact center. Member FDIC. Equal Housing Lender.
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Reviews

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2.08 reviews
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Chris C.
7/2/2015

A bank is a bank is a bank. They charge to many fees and make mistake after mistake with deposits and other issues. That said, I actually enjoy banking at this location. The tellers are friendly...

George D.
1/27/2025

I guess this is what happens when you get too large? Great in person service. Online and the non staffed "kiosks" are horrible. Would prefer Bank of America over Citizens. Citizens, go back to...

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Bob D.
1/13/2022

Maybe I am expecting too much from a bank where I have fair amount of money and have been a customer for 20 years. My in-bank interaction today was nothing but frustrating and a horrendous...

Gordon K.
6/15/2023

WORST. BANK. EVER. Avoid at all costs. Most frustrating and incompetent bank I've ever dealt with. My father had a HELOC and a checking account at Citizens Bank, and when he passed away, I paid...

Kalixie M.
12/10/2021

I would give negative stars if I could. This review isn't for this branch but for the Citizen's Bank cooperation in general. My father died from complications of Covid last year. He lived in a...

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